Terms of Sale
souqeasylife.com is an easy and secure online marketplace connecting the sellers to reach their buyers and enabling them to purchase products they love at convenience. Truly bringing brands closer.
a. You are required to create an account in order to purchase any product from the site. This is required so we can provide you with easy access to print your orders, view your past purchases, and modify your preferences.
b. The order or voucher you purchase is redeemable for goods or services by the seller of such goods and services hereinafter defined as "Merchant." The Merchant, not souqeasylife.com, is the seller of the goods and services and is solely responsible for honoring any souqeasylife.com product or service voucher purchased. souqeasylife.com makes no warranty about the standard or quality of any product or service and bases its promotional material on information provided by the business and its affiliates, all information on the warranties, deliveries cost and any additional service terms will be clearly stated on the website under specific products and services.
souqeasylife.com ensures a high level of buyer experience. We do the upmost to ensure we have researched the business and the deal itself and at all times try to be transparent and clear in the specific conditions and terms related to the offering. All the conditions by any merchant will be mentioned as fine print and will also be printed on the purchased voucher in case of services. We value your business and whilst we aren’t responsible for the quality of the service provided by the merchant or the experience itself we will do everything we can to act as a liaison that can assist to find the most favorable outcome for you. Refunds are subject to merchant’s terms and conditions, which will be stated under the product or the service, offered. In all cases, if something major has let you down, we’ll do all we can by understanding and thereby validating the situation by liaising with the merchant. If a refund is the only option, souqeasylife.com will refund the net value as store credit within 3 working days of the claim depending on the purchase, once the product is received in the condition delivered back to the customer center or in case of the refund is to your credit/debit card, within thirty (30) working days from the day on which we receive the product as delivered back in our customer center.
souqeasylife.com provides this platform to Merchants as well as customers to connect and make a specified purchase in a transparent manner.
Services: The nominated supplier, not souqeasylife.com is the seller of the product or service and is solely responsible for honoring any vouchers purchased. souqeasylife.com makes no warranty about the standard or quality of any product or service and bases its promotional material on information provided by the business and its affiliates. Each voucher consists of a unique redemption code, please be careful with your vouchers and the codes displayed on them. Anyone you provide these coded vouchers to, can redeem your voucher and once redeemed cannot be used again. Provide these codes to a business at the time of reservation and payment.
All goods and services listed under souqeasylife.com will have specific delivery and validity duration clearly mentioned under each offering. The respective merchants decide the delivery durations or validity conditions, thus there by must abide to the mentioned. Please refer to some important points below in regards to the same.
Delivery Costs: The costs of delivery will be as displayed to you on our Site.
Delivery Date: This information will be displayed to you on our Site.
a.If our supply of the product is delayed by an event outside of our control, then we or the merchant will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay;
b.if no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;
c.if you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will need to cancel your order with delivery costs being charged to the buyer.
ID Requirement Upon Delivery: We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.
Title to Products: A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.
Invoice: We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.
This Web site is secured with a SSL as well as secure payment gateway. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. The Payment Gateway manages the complex encryption and processing of your sensitive customer information through their electronic credit card processing network. We don’t store any of your payment information on our servers. It is recorded at their end via a Secure Socket Layer connection (SSL) and is fully encrypted. This and your other personal information is safe and secure. souqeasylife.com does not accept payments or credit card details over any unprotected communication channels such as telephone or email. If you have any questions regarding our security policy, please contact our customer support center on [email protected]